At Lucifire Bikes, we are dedicated to ensuring a smooth and reliable delivery experience for all our customers. This Delivery & Shipping Policy outlines the terms and conditions related to shipping, delivery timelines, charges, and other relevant processes when you shop with us.

 

For any inquiries or assistance regarding your order, please contact us:

 

 Phone: +91 92540 32562

 Email: bikes@lucifirebikes.com

 Address: Khewat No-331, Khatoni No-344, 7 1/2 Biswa 77, VPO Kahni: Near Panipat Rohtak Highway, Rohtak, Haryana – 124303

 

1. Shipping Locations

We currently ship products across India.

If you are located outside India and wish to place an order, please contact us at bikes@lucifirebikes.com to check availability.

 

2. Delivery Timelines

We aim to deliver your orders within the following timelines:

•Standard Delivery: 5–7 business days

•Express Delivery: 2–4 business days (available for select locations)

 

Delivery timelines may vary based on your location, product availability, or external factors such as weather conditions or courier delays. Orders placed on weekends or public holidays will be processed on the next working day.

 

 

3. Shipping Charges

Shipping charges are calculated based on the weight of your order and delivery location:

•Standard Shipping: ₹50 – ₹150 (depending on location and package weight)

•Express Shipping: ₹200 flat fee (available for select locations)

•Free Shipping: Available on orders above ₹1,000

 

Applicable shipping charges will be displayed at checkout before order confirmation.

 

4. Order Processing

Once your order is placed:

•You will receive an email confirmation with order details.

•Orders are processed within 24–48 hours of confirmation.

•Once shipped, a tracking number will be shared via email or SMS.

 

5. Tracking Your Order

You can track your order using the tracking number provided in the shipping confirmation email or SMS through our courier partner’s website.

 

6. Delivery Attempts

Our courier partners will make up to two delivery attempts. If you are unavailable:

•The shipment may be returned to us.

•We will contact you to arrange re-delivery.

•Additional shipping charges may apply.

 

7. Delayed Deliveries

Delays may occur due to circumstances beyond our control, including:

•Natural disasters (floods, earthquakes, etc.)

•Political disruptions or strikes

•Remote or difficult-to-access delivery locations

 

In such cases, we will notify you via email or SMS and assist until resolution.

 

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

•Contact us immediately at bikes@lucifirebikes.com or +91 92540 32562

•Share order details and supporting evidence (such as photos)

 

We will coordinate with our courier partner and offer a replacement or refund, as applicable.

 

9. Incorrect Address

Please ensure accurate and complete delivery details at checkout.

•We will attempt to contact you if an address correction is required.

•Additional shipping charges may apply for re-delivery.

•Lucifire Bikes is not responsible for delays or non-delivery due to incorrect addresses provided by customers.

 

10. International Shipping (If Applicable)

For international orders, shipping charges and delivery timelines vary based on location and customs regulations.

Please contact bikes@lucifirebikes.com before placing an international order.

 

11. Cancellation of Shipment

To cancel a shipment:

•Contact us within 24 hours of placing the order.

•If the shipment has already been dispatched, cancellation may not be possible.

•Refunds will be processed as per our Refund & Returns Policy.

 

12. Contact Us

For any questions regarding this Delivery & Shipping Policy or order-related assistance:

 

Phone: +91-9254032562

 Email: bikes@lucifirebikes.com

 Address: Shed No. 3 Khewat No-331, Khatoni No-344,

7 1/2 Biswa 77,

VPO Kahni: Near Panipat Rohtak Highway,

Rohtak, Haryana – 124303

 

Thank you for choosing Lucifire Bikes!

We look forward to serving you better every time