At Lucifire Bikes, we aim to provide a smooth and reliable delivery experience. This policy explains shipping, delivery timelines, charges, and related processes.

For any help regarding your order:
Phone: +91 92540 32562
Email: bikes@lucifirebikes.com
Address: Khewat No-331, Khatoni No-344, 7 1/2 Biswa 77, VPO Kahni, Near Panipat Rohtak Highway, Rohtak, Haryana – 124303

1. Shipping Locations
We currently ship across India.
For international orders, contact us at bikes@lucifirebikes.com before placing your order.

2. Delivery Timelines
Standard Delivery: 5–7 business days
Express Delivery: 2–4 business days (select locations)
Delivery time may vary due to location, product availability, weather, or courier delays. Orders placed on weekends or holidays are processed on the next working day.

3. Shipping Charges
Standard Shipping: ₹50 – ₹150 (based on location and weight)
Express Shipping: ₹200 flat (select locations)
Free Shipping: On orders above ₹1,000
Final charges are shown at checkout.

4. Order Processing
Orders are processed within 24–48 hours.
You will receive an order confirmation email.
After shipping, tracking details will be shared via email or SMS.

5. Tracking Your Order
Use the tracking number provided to track your order on the courier partner’s website.

6. Delivery Attempts
Courier partners will attempt delivery up to two times.
If unsuccessful, the order may be returned. Re-delivery can be arranged and may include extra charges.

7. Delayed Deliveries
Delays may occur due to natural disasters, strikes, or remote locations.
We will inform you and assist until delivery is completed.

8. Damaged or Lost Packages
If your order is damaged or lost, contact us immediately.
Provide order details and photos if applicable.
We will coordinate with the courier and offer a replacement or refund if needed.

9. Incorrect Address
Ensure correct delivery details while placing the order.
If correction is needed, we will contact you.
Extra charges may apply for re-delivery.
We are not responsible for delays due to incorrect addresses.

10. International Shipping
Shipping charges and timelines vary for international orders.
Contact us before placing an order.

11. Cancellation of Shipment
You can cancel within 24 hours of placing the order.
If already shipped, cancellation may not be possible.
Refunds will follow our Refund Policy.

12. Contact Us
Phone: +91 92540 32562
Email: bikes@lucifirebikes.com

Address:
Lucifire Bikes
Shed No-3, Khewat No-331, Khatoni No-344
7 1/2 Biswa 77
VPO Kahni, Near Panipat Rohtak Highway
Rohtak, Haryana – 124303